They gave you a questionnaire to fill out to find out where you would like for them to focus on but then they never even massaged those areas. I specifically show them that I wanted my legs and my feet worked on but they insisted on working on my shoulders and not my legs and not my feet. I was very disappointed when she told me she was finished and I had never even touched my feet.... Considering that I got the service they wanted to give me rather than the service that I thought I was paying for I'm going to have to rate this low. They called me later that day and offered us a free 30 minute foot massage on them for the inconvenience and we gladly accepted!!! It was wonderful and we wanted to update our review to reflect their kindness and care!!! Thank you- you made a customer for life